What Is eFaktura?
eFaktura is an electronic invoice sent directly to the bank linked to your name and social security number. The service is bank-independent, allowing you to choose which bank or account you want to pay the invoice from.
Why Don’t I See Any eFaktura in the App?
If no invoices are ready for approval, you won’t see any eFaktura listed. Once an invoice is available, you’ll receive a notification, and it will appear under Payments → eFaktura for approval.
Where Can I Find Approved eFaktura?
After approving an eFaktura, you can find it in the transaction history of the account used for payment.
Why Do I See eFaktura in All My Bank Accounts?
eFaktura agreements are stored in a shared database accessible by all banks. Since an eFaktura is tied to your social security number, it is visible in every bank you use. Once an invoice is paid, detailed information about the transaction will only appear in the bank where the payment was made.
Why Don’t I See an eFaktura on a Joint Account?
eFaktura is visible only to the individual who owns the agreement.
How Can I View eFaktura Details?
When you have an invoice ready for approval, you can see its details by:
Navigating to Payments.
Selecting eFaktura.
Choosing the desired eFaktura and tapping View.
How Do I Delete an eFaktura?
You cannot delete individual eFaktura agreements directly in the app.
To stop receiving eFaktura from a specific recipient, contact us via chat, and we’ll block eFaktura for that recipient.
If you wish to stop using eFaktura entirely, we can disable the service for all agreements. Once disabled, invoices will be sent to your email instead. Contact us via chat to request this.
How Do I Edit an eFaktura?
When you receive an eFaktura, you can make changes before approving it.
You can modify the due date, account number (to or from), KID, and amount up until the payment date. This applies even if the invoice is scheduled for a future date.
To make changes:
Select the account from which the invoice will be paid.
Tap Edit.
Adjust the desired fields.
Swipe to confirm the payment.