If you wish to end your customer relationship, it is important for security reasons that you confirm this via chat. This will ensure that we are speaking with the correct person.
When it comes to closing your customer relationship, here are some important things to note:
If I close my customer relationship during the year, will I still receive the customer dividend?
Yes, you will still receive the customer dividend. The payout is based on how long you have been a customer. If you have been a customer for six of the twelve months in the current year, you will receive 50% of the total amount you are entitled to.
What happens if I no longer have an account at the bank when I receive the customer dividend?
The customer dividend is calculated based on your active loans and deposits during the period you have been a customer. If you no longer have an account with us, the dividend will be calculated based on the information and balance available at the time your customer relationship was terminated. Please note that it may be necessary to have an active account to receive the dividend. We recommend contacting our customer service for more information about your specific situation.